Customer Support
Remote and On-site Support
Remote + On-site support = The best possible service at the lowest possible cost
Remote support advantages
Claritech provides on-demand remote support for all of our clients. This is the least expensive and often the quickest way to resolution, with our goal of solving your issue on the first call.
Our remote support tool is also available for our clients to use internally for a low monthly rate. It has proven extremely beneficial for working from home.
We’re there when you need us
Our consultants strive to be on-site as soon as possible when required. Service Level Agreements are available if you absolutely must be guaranteed an on-site incident response. Scheduled on-site visits are typical and can be done through our ticketing system, through our calendar system, or speaking to one of us directly.
Give our remote support service a free try
We’re available today for a free 30 minute consultation. Contact us today or schedule a consult with Dan to arrange your first support session. You won’t be disappointed!
The Claritech Difference
Claritech Solutions supports all of our clients with competence, compassion and respect. No problem is too small or too complex.
We make it simple for our clients to reach us. Our Contact Us page lists several options, depending on your comfort level. Unlike other IT providers, we don’t force our customers to go through our help desk or to create tickets in our system before they can receive help. Our philosophy is to use technology to make your life easier and more efficient.
The core of our service offering is our Claritech Trust Bundle. We bundle all of the tools and services our clients need into a convenient package that simplifies your IT management.
You decide what devices/services are critical to your business and we’ll monitor them 24/7 to make sure you don’t suffer downtime.
We can connect to your systems day or night to troubleshoot problems and to provide maintenance and support.
We provide on-site support for your servers and your users whenever necessary.
Our ticketing system enables our clients to track trouble calls and interact with our technicians at any time.
We have expertise in many of the cloud solutions that add significant value to our clients including Google Workspace, Microsoft 365 and QuickBooks Online.
We have access to the best pricing on all the hardware and software your business requires. We are a WatchGuard Gold Partner, Dell Channel Partner, a Microsoft Cloud Solutions Partner and an authorized Google reseller.
In addition to our hosted and local software solutions, we also provide enterprise antivirus, endpoint detection and response as well as a managed security operations center. We assist our clients with password management and Internet security through training and technology.
Claritech is an authorized partner for Datto and Cove, each providing leading disaster recovery solutions. Additionally, we provide client access to our document management system to store disaster recovery plans and other IT documentation off-site.
We can help with your annual information technology planning and budget as well as implement projects as small as Windows migrations to as large as enterprise application rollouts.